ONLINE COURSE · SELF-PACED · BUSINESS SKILLS
Introduction to Customer Service
Every job has a customer, whether it's the brand owner ordering your cartons or the colleague waiting for your proofs. This online course gives you practical tools to understand your customers, communicate well and handle complaints with confidence.
Learn at your own pace, on any device, in about 4 hours. You'll apply everything to your own customers as you go, and finish with a profile and plan for a real customer conversation.
You will learn to:
- look after internal customers as well as external ones
- get to know your customers and build connections at every level
- recognise the four working styles and adapt your approach to each
- stay calm and professional using transactional analysis
- listen well, and use your voice, body language and emails to build trust
- handle complaints with empathy, and add value by upselling and cross-selling
Who it's for
Anyone in print and packaging who deals with customers or colleagues: customer service and sales support teams, account managers, estimators, reception and admin staff, and production and despatch staff. No previous experience is needed.
What you get
- 9 interactive modules with case studies and activities
- About 4 hours of learning, at your own pace
- 12 months' access, so you can revisit it any time
- A BPIF Training certificate and digital badge when you pass the final quiz
£50 inc. VAT
Instant access after payment · Certificate on completion
Created by BPIF Training, winner of Training and Support Provider at the 2026 Print Industry Awards. Questions? Email training@bpif.training or call 01676 526060.
Before you pay: by paying for this course, you agree to our Terms of Sale for Online Courses. You're asking for access to start straight away. You have 14 days to cancel for a full refund, but you lose this right once you start the course by opening any module beyond the welcome page.